Professional portfolio
Uber Maps SOP manual
Became a map operator while leading a team of 5 operators-turned-writers to generate comprehensive instructional documentation and scale the project overseas.
Uber Maps policy development
From technical writer to policy lead, our team scaled to thousands of operators overseas. I helped implement workflows, define processes, led collaboration sessions, and even traveled to India to get first-hand user feedback from operators.
Conversation design guidelines for Google Assistant
Looking to expand my expertise and stop commenting on weird intersections in everyday life, I found myself at Google learning about conversation design. It was here that I discovered the wonderful world of UX and how my career led me here.
Securly site rebranding
My skills and speed were put to the test as a new UX Writer; defining voice and tone, crafting landing page copy, and solidifying naming conventions for 8 products in just one month.
Securly's "Bundle" promotion
I had to channel my inner marketer to create promotional landing pages for 3 new bundle plans that group Securly's products into affordable starter packages for schools.
Kids tab cluster titles on Google Play
My triumphant return to Google has me sharing my knowledge of UX with all things kids, with an emphasis on the newly launched Kids tab on Google Play, which had an expedited launch due to the global pandemic.